Help & Support

Frequently Asked Questions

HOW DOES LOCALHELPAR.COM WORKS?

Localhelpar.com is a global marketplace available for all local professionals and tradespeople in the Uk, Germany, Australia and Canada. Localhelpar provides instant access to customer leads and takes the hassle of marketing for sole traders, small companies and even large organisations.

www.localhelpar.com

Localhelpar.com, help local tradespeople connect with new customers and grow their business. the website allows people to search for thousand of services and hire local trusted professionals for the job. Whether your a plumber, cleaner, pet trainer, web designer, builder or carpenter.Localhelpar.com is an efficient and budget-friendly way to market your professional services, by registering and creating your professional listing account, you will start to receive live leads from local customers in minutes.

When customers are looking for a particular service, they are able to send requests which are received by localHelpar team. Customers requests are then sent to local professionals when they are a match in terms of service and location.

Listing your professional service on localhelpar.com can help boost the web presence of your local business on google , Facebook, yahoo and Bing. Customers are able to contact local professionals directly via phone or email and even leave a review once the job is done.

Registering as a professional on localhelpar.com costs just £60 per month,£99 per month with future services or £700 annually. Users are then able to receive unlimited customer requests as well as send quotes and set up payment getaway to receive payments directly from potential customers on the platform.

BENEFITS OF YEARLY SUBSCRIPTIONS

As professionals you can receive hundreds of requests a day if you subscribe to our yearly, having a well-structured request can help it stand out from the crowd. When you have our yearly subscription, all the local relevant professionals in your area will be notified and when they log into LocalHelpar, your request will be among the first that they see.

Currently, yearly subscriptions is available in all our services. It costs £700 for the yearly package request and, as the processing is done immediately, and you can test it for one month. In the event, your request cannot be processed your payment method (i.e. credit card) will not be charged. More information about at localhelpar@gmail.com

HOW TO IMPROVE YOUR HIRING RATE ?

Category: HOW TO IMPROVE YOUR HIRING RATE?

At localhelpar.com, we work closely with the pros to make our website simple and easy for professionals to connect with new local customers and grow their businesses.

Factors to Consider to make your Business profile successful:

  • Create a great profile: Make sure your profile stands out and is well structured, detailed with your business details. Potential customers will judge you by your profile on localhelpar. Invest the time and effort in making it great. Fill out all the optional sections. If you’re not sure and need help, ask us. Add better-looking photos for your business,  We want you to have a great experience, and your profile is the best place to start.

  • We want you to stand out and be seen: Our team can help check your service profiles before you go live. We care about your business when you are with us. We also make sure that the service you receive in your preferred location is accurate.  This process means that initially there may be a delay between the time that you create your profile and when it goes live. We think this delay is important to ensure you have a  quality business page that’s a pealing. Add a logo to your profile. If you are a business without a logo then add an image of your business name in text. If you are a sole trader without a logo then add a picture of yourself.

  • Add portfolio images: this gives a visual insight into you, your company and your work. Show the cleanliness of your job sites, include a team photo, show well-labelled before and after shots, including pictures of you in action showing how you deliver your service and your interaction style. Every service can show the people, the process and the outcomes of the service they deliver – and we know everyone loves to read AND see.
  • Receive Customers Details (phone, email) you can choose one of the packages that fit your budget and start sending messages to engage with the customers that are you looking for your services.

  • How does localhelpar compare with other websites: Our cost we charge to contact the customers per month is pretty low and we work hard to ensure you receive as many customers as possible within your period with us. We also give advice on other business startups and how to scale your business beyond your location.

  • We introduce customers to you: once your applications have been accepted and you have created a profile, you will then start receiving messages from customers looking for your services, choose the hours you want to work, negotiate the jobs and you get to keep all your earnings no extra commission. We don’t get involved at all in this process. Our platform simply provides the means for this introduction to occur and to facilitate communication. Once you’re hired, that customer is yours. Contract and arrange payment with them directly (you also get any repeat or referral work directly as well isn’t this great!

  • Get Our Support 24/7! Our dedicated support and success teams are here to help you every step of the way to achieve your business goal. Feel free to contact us @ localhelpar@gmail.com

HOW TO CANCEL YOUR REGISTRATION

If for any reason, you’d like to cancel a project

please email localhelpar@gmail.com alternatively, here’s how to do it.

Visit ‘Your Requests’ page within your account and click on ‘Update Status’.

You will then be asked to select your reason for cancelling the request. Once you have selected your option, click ‘Update Status’ and your project will be cancelled.

Please note: Once your project has been cancelled, this cannot be undone and you will not be able to communicate with providers who may have previously quoted on the request.

FOLLOWING UP LEADS

Category: HOW TO FOLLOW UP LEADS AFTER CONTACTING A CUSTOMER

If you have not heard back from a customer 2 days after sending your initial bid or being contacted by them, a gentle follow-up is a great way to keep customers engaged. with this busy lifestyle, we all have the tendency to get busy and distracted; sometimes a simple follow up call can motivate and remind a customer to make a decision.

Calling Customer After your initial contact

When a customer book a service on localhelpar.com, professionals will be able to see if the customer has opted to include his/her mobile number. If that is the case, that means they’d like to hear from you by phone and you should contact them at a reasonable time during the day.

How to follow-up when your bid is viewed

The best time to follow up with customers is immediately after you receive customer contact from us (we’ll notify you when that happens). You can follow up with a customer by calling, emailing or text messaging them.

We’ll keep you updated at the speed

Whenever a customer updates or modifies their status or requests you will be notified immediately it will be reflected on your account. Simply go to your email address or profile section of the site and you will be able to see the current status for each of your bids.

GETTING HIRED AND (GET MORE CUSTOMERS)

Category: AFTER GETTING HIRED AND HOW TO GET MORE LEADS

Once you’ve been hired on localhelpar.com, there are a number of a few things you should do to build upon the good work and retain customers trust.

Send thank you and an acknowledgement message
The number of times you are hired on localhelpar.com will be displayed on your profile and email address, send thank you message  (acknowledgement Message) to let the customer know you valued them hiring you. This helps to send a good gesture to other customers looking at your profile and can potentially increase your hiring chances, so it is important that you give them credit when it happens.

Ask for Customers for reviews
Once you’ve completed the work, ask the customer for a review. This will increase your credibility, trust and loyalty from new customers looking to hire you, reviews will also help improve your business products, services and similarly improve your organic search ranking SEO.

localhelpar.com -reviews

Include photos of your work on your profile:
Showcasing photos of your completed work before and after is something that adds confidence more so if they are directly related to your reviews. If you offer cleaning, building or plumbing services, you can add photos of your completed work  (with customers consent).

Enable Payments Getaway
With payments turned on, you can receive payments directly through localhelpar.com  without having to go through other third-party payment platforms,this saves you the hassle of having to send invoices after completing your project.

HOW TO GET REVIEWS AND STAND OUT

Category: HOW TO GET REVIEWS AND STAND OUT

Reviews are one of the most important ways for professionals to stand out on LocalHelpar. Reviews allow prospective customers a chance to understand the quality of your service as defined by those who have worked with you in the past. Reviews in another way to building customer trust, loyalty and directly boosting conversion rates amongst your customers, and increasing sales.

When someone leaves you a negative review, it can be almost impossible not to take it personally. But remember, a negative review doesn’t necessarily have to be an attack on your business. Instead, it can be a fantastic opportunity to get a better understanding of your customers, helping you to make improvements in the way you operate. Customers can identify issues that you might not have been aware of, or capable of spotting yourself.

Being proactive in your response has its own reward, too, as it gives you another opportunity to reinforce the value you place on your customers’ opinions. Responding directly to a customer makes them feel like they’re being listened to, and therefore cared for. In some cases, if the customer feels like their concern has been addressed, they may even come back and amend their review!

Reviews from your previous customers (outside of Localhelpar.com)

Experienced professionals that come to LocalHelpar can be recognised for their experience from day one. To request reviews from your previous customers, you can send them an email or text them and ask if they are willing to write you a review its important you are polite and persuasive.

Getting reviews from customers after getting hired on Localhelpar.com 

Once you’ve been hired on Localhelpar, you can request reviews from the customers using the platform. This is a great way to gain valuable feedback about your service and further add to your Localhelpar profile.

Category: What to do after submitting the request?

After you’ve submitted a request, and have received a quote you are happy with, here is how to hire the service provider.

At the bottom of the request, click on ‘Hire’. The same option is available at the top-right portion of the bid. Once you have done this, the service provider will be automatically notified via email.

The request will then be marked as hired and you will be prompted to leave them a review (or you can choose when to be reminded):

After you have hired the service professional, you can still communicate with them through the ‘Your Requests’ page:

HOW TO LEAVE REVIEW FOR PROFESSIONALS

Category: LEAVING REVIEW FOR PROFESSIONALS

When you hire a service provider on LocalHelpar, we’d love it if you leave a review. Reviews provide valuable feedback to the professional you worked with and to customers that will consider them for future projects.

When you provide a review localhelpar, you will be asked to provide an overall rating and indicate the specific service they helped you, We will then notify the service professional then your review will be made public.

localhelpar.com Public Review– This type of review will be made visible to all people that visit the service provider’s profile on Localhelpar

Localhelpar.com -Private Feedback– This is the feedback that is sent directly to the service provider and is not made public

localhelpar is committed to providing a transparent review process that includes only authentic reviews. To that end, it is important to distinguish the two types of reviews a service provider can receive:

Reviews from customers that hired the service professional through LocalHelpar. These reviews appear as ‘Verified Hire’ reviews on the service provider’s company profile page.

Reviews from customers that hired the service professional outside of localhelpar. These are reviews that the service provider requests directly from third party companies they have worked for before (own customers).

Localhelpar.com  is transparent when it comes to reviewing both negative or positive reviews will not be excluded on professionals profile pages.

WHERE DO I FIND MY ALREADY HIRED CUSTOMERS

Category: WHERE DO I FIND THE CUSTOMERS I HAVE ALREADY HIRED
Your email address or professional profile will contain customers request you have previously hired on localhelpar.com.

From your old requests, you will still be able to exchange messages with the service provider you hired and review the details of your original request.

Most importantly, you will be able to see how many projects you’ve previously been able to accomplish using the Localhelpar.com platform!

HIRING AS A CUSTOMER THROUGH LOCALHELPAR

Category: HOW TO HIRE SERVICE PROFESSIONALS 

Once your request has been submitted (& email address has been confirmed), you will be contacted by several service providers who would like to bid for your project. You will receive bids directly through LocalHelpar or on your email address where you have complete control to manage your requests (and bids).

Apart from using our messaging system, you can also opt to provide the service providers with your phone number so that they can contact you directly after their bid has been submitted.

Communication is an important part of LocalHelpar – Just as the service providers work hard to get in touch with you quickly, it goes a long way for you to be just as responsive.

When hiring a service professional it is important that you always ensure that the professional is licensed and qualified. To find out more on how we review service professionals on LocalHelpar, please visit our Terms and Conditions page.

Once you’ve selected your professional, you can finalise your arrangement and bill you directly.

HOW DO PROFESSIONALS GET REVIEWED?

Category: HOW SERVICE PROVIDERS GET REVIEWED

Reviews on our platform are from customers that hire a service professional through Localhelpar.com.

All other reviews are left by customers that hired the service professional outside of LocalHelpar. These are reviews that the service provider requests directly from his or her own customer base.

HOW TO SEND WINNING BID

Category: SENDING WINNING BID

The first point of contact with any customer on Localhelpar is through the leads we send you. Therefore, it is extremely important that you put forth the time and effort to differentiate yourself from other professionals Below are some ideas and tips for how you can send some great bids to interested leads.

Provide a cost estimate

You might need more information before you can send a detailed bid, but at a minimum provide cost guidance. You can tell the customers that you need more information to give a detailed bid, but be clear about how you price your work to help kick off a discussion.

Your message should be clear and professional:

We love the beauty of simplicity. Use clear and professional communication and make your cost estimate as simple and transparent as possible in order to win business.

Ensure your message is customised

A general message is not the way to approach customers through LocalHelpar. Instead, focus on exactly what they are looking for and share how you are qualified. Here are some things you should include in every bid:

Greet the customer by name and make sure you spell it right when biding– most people don like their names being spelt incorrectly it drives them crazy when they get messages for example “Mary” instead of “Mury”. Take a few seconds to show your attention to detail.

Speak about the job itself when bidding -show your skills and understand the project they are looking to take on. Customers want to feel heard and not that they are receiving a general message.

Provide or explain your qualifications – Make sure that you offer your experience based on what the customer is looking for. If I am looking for local builders, I would much rather know about your experience in building and construction than your years as a general handyman.

Be clear about your pricing– Sending the total quote is only one part of the equation. You need to let the customer know what is included in your offer. Showcase the value you can bring to the customer if they hire you

Indicate your plan B – Customers may not know how to move forward, especially if it is a service they’ve never used before. Make sure to clearly outline what the next steps are and what they need to do to move forward its very crucial.

Spend time and build a great profile:

Your profile should reflect the best about your business. Be detailed, tell a great story, include evidence of your past work through images, great reviews, and a well-written description – give customers every reason to choose you.

HOW TO IMROVE YOUR HIRING RATE

Category: HOW TO IMPROVE YOUR HIRING RATE ON LOCALHELPAR.COM

At localhelpar.com, we work closely with the pros to make our website simple and easy for professionals to connect with new local customers and grow their businesses.

Factors to Consider to make your business profile successful:

  • Create a great profile: Make sure your profile stands out and is well structured, detailed with your business details. Potential customers will judge you by your profile on localhelpar. Invest the time and effort in making it great. Fill out all the optional sections. If you’re not sure and need help, ask us. Add better-looking photos for your business,  We want you to have a great experience, and your profile is the best place to start.

  • We want you to stand out and be seen: Our team can help check your service profiles before you go live. We care about your business when you are with us. We also make sure that the service you receive in your preferred location is accurate.  This process means that initially there may be a delay between the time that you create your profile and when it goes live. We think this delay is important to ensure you have a  quality business page that’s a pealing.

  • Receive Customers Details (phone, email) you can choose one of the packages that fit your budget and start sending messages to engage with the customers that are you looking for your services.

  • How does localhelpar compare with other websites: Our cost we charge to contact the customers per month is pretty low and we work hard to ensure you receive as many customers as possible within your period with us. We also give advice on other business startups and how to scale your business beyond your location.

  • We introduce customers to you: once your applications have been accepted and you have created a profile, you will then start receiving messages from customers looking for your services, choose the hours you want to work, negotiate the jobs and you get to keep all your earnings no extra commission. We don’t get involved at all in this process. Our platform simply provides the means for this introduction to occur and to facilitate communication. Once you’re hired, that customer is yours. Contract and arrange payment with them directly (you also get any repeat or referral work directly as well isn’t this great!

  • Get Our Support 24/7! Our dedicated support and success teams are here to help you every step of the way to achieve your business goal. Feel free to contact us @ localhelpar@gmail.com

UPLOADING A PROFILE PICTURES

Category: ADDING PROFILE PICTURES ON LOCALHELPAR.COM

It is important to have a profile photo as it will appear on your original request and messages that you exchange with the service professional. As they say, it is always better to put a face to a name.

To upload your profile photo, follow the following steps:

Log-in to LocalHelpar

Select “Account” from the top navigation or go to “Settings” then “Account” on the left hand side:

Click “Edit Profile Photo”

Click “Upload”

You may “Drag and Drop” or click “Upload” to browse for your file

Select a photo from your computer less than 2mb, ideally in a square configuration (i.e. 500×500 pixels)

Click Apply

Once these steps are complete, your profile will be saved with your new photo. Alternatively, you can use either your Instagram or Twitter Photo as your profile picture which automatically saves upon upload.

INFORMATIONS YOU MUST PROVIDE ON YOUR PROFILE?

Category: IMPORTANT INFORMATION TO INCLUDE ON YOUR PROFILE

To receive job requests for your service in your area you need the following

Confirmed email address, and a complete professional profile.

Once you go through the service profile creation page as part of the provider registration process, then you will have a complete profile. Post-registration there are a number of optional fields that you can add to make a great profile.

The required fields include:

what services you support

sole trader or limited company

business name

business address

business phone number

description of the services you provide

whether you travel to customers or they travel to you

name and contact details for the user for your account

After registering, we give you the chance to add additional info to your profile including:

logo

images representing past work

founding year

staff count

licenses

qualifications and training

memberships and organisations

insurances

and more

Add as much detail as possible to make a great profile. A great first impression is key to increasing your chances of winning new business.

WHAT CUSTOMER NEED TO CONSIDER WHEN HIRING A SERVICE PROFESSIONAL

Category: WHAT CUSTOMERS NEED TO CONSIDER WHEN HIRING PROFESSIONALS

Before you decide to hire someone on LocalHelpar, it is important that you do your homework, ensure they have insurance, skilled for the job and have a positive encouraging reviews.

When considering to hire a service professional, you should:

Review their profile: Look for examples of past work, years of experience, and how they describe their business. Company profiles on localhelpar.com are a great way of getting a sense of the professional you are about to hire.

 Ask for References: take time and Learn about professionals before you hire them. If they don’t have any reviews, ask for references. When speaking to references, ask detailed questions surrounding the service they received and contrast those answers with what you need to do.

Check their Credentials: The majority of reputable professionals should have credentials appropriate for their service. Don’t be afraid to ask for current copies of certifications, licenses, or insurance.

Compare prices with the service: When comparing professional services, the lowest price doesn’t always equate to the best deal. This is especially true when it comes to building services (and the supplies that they use). By contrast, a high price does not always result in the best service. If a professional is quoting considerably higher or lower than others, consider asking how they base their budget.

Be inquisitive: Knowing how a service professional will approach your specific project is incredibly important. asking more questions and receiving positive answers will increase your confidence in the professional’s ability to provide a service that meets your expectations.

Be wary of large upfront deposits: Be weary of tradesmen asking for large sums of upfront fees If your project requires physical goods/materials, it is not uncommon for a professional to ask for a deposit to cover those costs. However, if they are asking for full payments or substantial deposits upfront be careful.

Trust yourself: When all is said and done, trust your gut. Ask yourself, when communicating with the professional, if they make you feel confident in their ability to successfully take on your project.

WHO SEE MY LOCALHELPAR.COM PROFILE?

Category: WHO CAN SEE MY PROFILE ON LOCALHELPAR.COM

Your profile is your first selling and contact point you should make it as attractive as possible, also your profile has a “Share page” section, under which you can find a direct public link to share with friends and customers. In addition to this, you are able to share your profile through different social media platforms, such as Facebook, Twitter and Instagram, with just one click.

Make sure you invest in making a great profile as an added advantage to winning new business.

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