Category: HOW TO GET REVIEWS AND STAND OUT
Reviews are one of the most important ways for professionals to stand out on LocalHelpar. Reviews allow prospective customers a chance to understand the quality of your service as defined by those who have worked with you in the past. Reviews in another way to building customer trust, loyalty and directly boosting conversion rates amongst your customers, and increasing sales.
When someone leaves you a negative review, it can be almost impossible not to take it personally. But remember, a negative review doesn’t necessarily have to be an attack on your business. Instead, it can be a fantastic opportunity to get a better understanding of your customers, helping you to make improvements in the way you operate. Customers can identify issues that you might not have been aware of, or capable of spotting yourself.
Being proactive in your response has its own reward, too, as it gives you another opportunity to reinforce the value you place on your customers’ opinions. Responding directly to a customer makes them feel like they’re being listened to, and therefore cared for. In some cases, if the customer feels like their concern has been addressed, they may even come back and amend their review!
Reviews from your previous customers (outside of Localhelpar.com)
Experienced professionals that come to LocalHelpar can be recognised for their experience from day one. To request reviews from your previous customers, you can send them an email or text them and ask if they are willing to write you a review its important you are polite and persuasive.
Getting reviews from customers after getting hired on Localhelpar.com
Once you’ve been hired on Localhelpar, you can request reviews from the customers using the platform. This is a great way to gain valuable feedback about your service and further add to your Localhelpar profile.
Category: What to do after submitting the request?
After you’ve submitted a request, and have received a quote you are happy with, here is how to hire the service provider.
At the bottom of the request, click on ‘Hire’. The same option is available at the top-right portion of the bid. Once you have done this, the service provider will be automatically notified via email.
The request will then be marked as hired and you will be prompted to leave them a review (or you can choose when to be reminded):
After you have hired the service professional, you can still communicate with them through the ‘Your Requests’ page: